Lower Bucks County Joint Municipal Authority

Frequently Asked Questions

The Authority does not offer a discount. If your bill is paid on time, there is no additional fee.

Our rates have not changed. If there hasn’t been any change in the number of people living at the house, you likely have a leak. Check your toilets, sinks, etc. for drips and/or leaks. The Authority offers dye tablets to test your toilets which are available at our New Falls Road office. A five (5) hour leak test can be done or should you have one of the newer “Neptune” meters, a meter download showing your usage history for the past 90 days can be provided as a courtesy.

You can pay directly at the New Falls Road office. You can pay with a check/money order or Credit/Debit card payment (with an additional fee), cash is not accepted.

You can also pay online via the website or set up a Direct Debit which will automatically deduct payments from your nominated checking/savings account when the bill is due.

To keep water/sewer rates low, costs associated with payments are passed along to the customers utilizing payment options which incur additional processing costs.

The Authority may give a credit for sewer charges if, water from the leak has not flowed into the sewer system.  

Example of Leaks that would be eligible to have an adjustment

  1. Water service line broke underground or in slab.
  2. Broken pipes inside home due to freezing in winter.

Payments can be scheduled through the Invoicecloud website at https://www.invoicecloud.com/lbcjma. Fees do apply.

Should you choose to receive electronic billing, you may pay using any option available.

Low pressure could be caused by the following:

  • A power outage at our plant or pumping station(s);
  • A water main break or shutdown;
  • Water meter blocking/blocked up;
  • Homeowner closing water lines into the house

Normally between 50 & 100 PSI – the average pressure leaving the Water Plant is 100 PSI.

Having a certification done when a tenant is vacating the property allows for a clear understanding of what is owed on the property when a tenant is leaving. You may contact the Certification Department with any questions that you may have concerning this process.  Cost for a certification is $100.00.

A leaking toilet is the most common leak that causes high usage.  A toilet, if left running, can use thousands of gallons of water.  Checking your toilets to ensure the flappers are seating correctly, float/overflow tube is not constantly losing water into the toilet bowl are just 2 common issues. All of these things can cause your water bill to double or even triple in usage.

The Authority will give an adjustment on the sewer usage only, however prior to the credit being issued, a sanitary sewer easement inspection will be conducted, and any violations must be resolved.  Adjustment is calculated based on the dimensions of the pool.  You will need to have all the following paperwork to receive an adjustment:

  • Permit for pool from Township/Borough in which you live;
  • Documentation that LBCJMA is aware of pool installation;
  • Proof of purchase with dimensions of pool;
  • If refilling an existing pool: paperwork to support the reason for refilling pool can be submitted for review.

If you have a permanent inground irrigation system, the Authority may allow a deduct meter to be installed.  For more detailed information contact the meter department in the administration office. 

The odor is most likely from the trap under your sink. Most times, the accumulation of material in the trap has been soaking all night and is decomposing, which creates an odor appearing the first time you run the water in the sink in the morning.

The Authority purchased original plot plans for it’s service area of the Levitt homes only. They are available for purchase at our Wastewater Treatment Plant at a cost of $35.00 each if paid by check or money order, $37.50 each if paid by credit card. With the current office closures to obtain a plot plan please mail/drop off a check or money order to 7900 Bristol Pike, Levittown, PA. 19057 along with the address of the plot plan you are requesting. If you would like to pick it up, please include your phone # and you will be contacted when it has been placed in the mailbox at the above location. In the absence of a phone #, it will be mailed to address of the plot plan requested unless otherwise noted.

Property lines and easements are clearly noted on these plot plans and are the responsibility of the property owner to locate. The Authority does not survey properties to determine where the property line or easement is located. These plot plans are drawn to scale and should not be altered or resized. An unmarked original copy should always be kept on hand by the property owner.  Click to view a sample plot plan

With reference to Lower Bucks County Joint Municipal Authority (Authority), an easement is a Right-of-Way for the Authority to gain access to water and/or sewer mains that service your home for maintenance, replacement, etc.

The vast majority of properties in Levittown have some form of an easement located on the property for sewer, water and/or PECO, Verizon, Comcast, etc. The plot plan received with the original purchase of the home will indicate the size and location of any sanitary sewer easement on your property and was drawn on 8 1/2 x 14 size paper.

Yes. Original Levitt easement restrictions prohibit structures as well as any trees, shrubs, etc. which grow taller than 2-3 feet. Essentially, the easement area is restricted to grass or flower/vegetable gardens. This makes it possible for utility crews to quickly respond to and repair utility lines when there is an emergency as well as perform routine maintenance and improvements to the systems.

The Authority requires a Sanitary Sewer Easement Permit be obtained prior to constructing any structure within the Authority’s sanitary sewer easement to ensure the Authority easement requirements are met. Easement Permit requirements are outlined on the Permit Application. Many structures have been built/placed on an easement without Authority permission. When the Authority discovers these structures, the homeowner is notified of the violation and the corrective actions that are required.

Inspections are conducted for various reasons from the sale of a home to a problem that may have been experienced by Authority personnel when attempting to access the line for maintenance or a problem reported by a homeowner.

Anyone can submit an easement inspection request, however when a home is for sale, notification from either the title company handling the settlement, the real estate agent involved in the selling/buying of the property, attorney handling the sale of the property or the homeowner will be accepted.

Currently, there is no charge for the sanitary sewer easement inspection.

The Authority requires a minimum of 30 working days for an easement inspection. If you are a Realtor requesting an easement inspection for the sale of a home, please include your contact information, including a fax number and the address of the property or simply fax the Easement Inspection Request form to 215-949-4364. A house does not have to be under agreement or sold to request an easement inspection. The Authority encourages Realtors to request an easement inspection as soon as a listing is obtained to allow the seller more time to correct any issues found. A Pre-Inspection Checklist has been furnished to educate and assist Realtors, Property Owners, etc. in ensuring there are no violations on a property.

In addition to ever increasing regulatory requirements from State and Federal agencies, easement restrictions and related issues have become a primary concern for the Authority. Easements for public utilities are common throughout the Country and typically restrict usage in order to protect, preserve and maintain reliable and safe public utility systems.

Trees on easements are the #1 problem as the roots can penetrate both the Authority sewer and/or water main as well as property owner's sewer lines causing damage to the pipes as well as blockages, while the tree itself grows into the electrical lines and transformers causing interruption in service and in some cases, power outages from damage to poles, lines, etc. When trees are improperly located or allowed to grow out of control, the results can be devastating to property owners. Trees located on easements are typically identified with orange paint to aid the property owner in identifying the specific trees requiring removal. Grinding the stumps of these trees are also required to alleviate regrowth.

In all cases, the property owner is responsible for all easement issues located on their property. It is the duty of the property owner to investigate a property before purchasing and familiarize themselves with any easement and associated restrictions. The Authority attempts to assist the property owners by providing an easement inspection as part of the certification at no additional charge. Please note that the easement inspection does not remove or in any way reduce the responsibility of the property owner for strictly adhering to the easement restrictions nor does it in any way place responsibility of any easement issues(s) upon the Authority

Regardless of the amount of time a structure has been in place if you are being notified about it, it doesn’t meet our requirements and/or was not permitted when it was erected. Structures are not grandfathered in as the requirements to keep the sanitary sewer easement clear have been in place since Levittown was built in the 1950’s.